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Ovum White Paper

By: Cisco

This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes:

  • Trends surrounding the adoption of cloud contact center technology;
  • The advantages of selecting a cloud contact center solution;
  • Key factors to review when selecting a vendor and contact center platform;
  • Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.

Tags : ovum, cisco, white paper, cloud contact center, contact center solution, cloud technology
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Published:  Nov 17, 2015
Length:  10
Type:  White Paper