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Shifting Customer Service From "Cost Center" to "Value Center"


There is a general consensus in the business world right now that customer service is the key element that will determine the fate of a company’s future. At a time when everything is so fluid and transparent, how customers feel about interacting with a brand will be the great differentiator in 2016.

This white paper explores the importance of shifting customer service from being perceived as a “cost center”, which implies a place that only generates expenses, to becoming a “value center”, which is a place that generates growth.

Download this paper now to find out more. 

Tags : customer experience, shift from cost center to value center, customer experience management, customer service, customer interaction, crm solutions/software, customer experience/engagement
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Published:  Jan 25, 2016
Length:  11
Type:  White Paper