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Active Management of the Customer Experience with Proactive Customer Care

By: IBM
IBM

Discover what it takes to deliver truly proactive care to customers and find out how active customer experience management can deliver significant business benefits in the form of cost savings, reduced churn, and increased revenue.

Tags : ibm, customer management, customer loyalty, analytics, data, telecom, crm & customer care
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Published:  Feb 02, 2016
Length:  7
Type:  White Paper