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2015 Gardner Magic Quadrant: Group Video Systems Offer

By: Cisco

Contact center infrastructure vendors continue to expand their solution offerings to include broader feature sets, including omnichannel routing, and alternative delivery models. Companies should evaluate vendors' technology and ability to deliver in relevant regions.

Tags : gardner magic quadrant, cisco, contact center, omnichannel routing, best practices, cloud computing
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Published:  Feb 12, 2016
Type:  White Paper