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The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015

Oracle Service Cloud

In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Microsoft, Moxie, Oracle Service Cloud, Oracle Siebel CRM, Pegasystems, Salesforce, SAP Cloud for Service, SAP CRM, SugarCRM, and Verint — and researched, analyzed, and scored them. This report details our findings on how well each vendor fulfills our criteria and where it stands in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.

Tags : oracle, service cloud, service management, customer interaction
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Published:  Mar 23, 2016
Length:  19
Type:  White Paper