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Active Management of the Customer Experience with Proactive Customer Care

By: IBM
IBM

Discover what it takes to deliver truly proactive care to customers and find out how active customer experience management can deliver significant business benefits in the form of cost savings, reduced churn, and increased revenue.

Tags : ibm, telecom, customer experience, proactive customer care, csp, communication service providers, customer experience/engagement
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Published:  Apr 14, 2016
Length:  7
Type:  White Paper