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Customer Experience Management For Energy Companies: The Path to Happy Customers & Greater Results


Energy firms should build and nurture a customer-centric culture delighting clients while maximizing operational and financial results. In doing so, we’ll highlight the crucial role analytics plays in helping energy firms ensure operational efficiency and customer satisfaction.

Tags : ibm, customer experience management, cem, energy, utilities, energy sector, aberdeen group, crm & customer care
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Published:  Apr 20, 2016
Length:  13
Type:  White Paper