RSS feed Get our RSS feed

News by Topic

The Forrester Wave: Customer Service Solutions For Enterprise Organizations, Q4 2015

By: Pega

This report was published by Forrester

Customer service is the cornerstone of a great customer experience. However, in today’s digital consumer age, organizations no longer decide how customer-centric their companies are, the customers do. According to the “The Forrester Wave™: Customer Service Solutions For Enterprise, Q4 2015” report, customer service technology investments are one of the top five most focused on investments that companies made in 2015. Why? Because good customer service boosts long-term loyalty. This report identifies the 11 most significant customer service solutions with Pegasystems ranking as a leader.

Download this Forrester Wave report and get detailed findings on how well each vendor fulfills Forrester’s criteria and where they stand in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.

Tags : best practices, customer service, forrester, wave report, technology
 Email this page
Published:  May 25, 2016
Length:  19
Type:  White Paper