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Modern Consumers Require an Omni-Channel Strategy

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Failure to provide today’s digital consumers with seamless interactions across communications channels and platforms in a fast-evolving marketplace can do serious damage to an enterprise through lost sales, poor reviews on social media, customer churn, and excessive turnover of disgruntled agents.

Tags : logmein, omni channel, customer loyalty, customer support agent, market research, consumer research, renewals, e-commerce solutions
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Published:  Mar 06, 2017
Length:  4
Type:  White Paper