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The 21st Century Guide to Scheduling Field Service Agents

Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017

Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre theyre told to keep waiting.

Its unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.

Tags : scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
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Published:  Jul 11, 2017
Length:  6
Type:  White Paper