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Cloud Contact Centers Gaining Share

8x8 Inc.

The 8x8-CCNG survey shows more and more companies are moving their contact centers to the cloud, and for a range of reasons that is appealing to almost every business center. Most prominent among those objectives are better business continuity, scalability, supporting remote workers, and integrating new technologies like multi-channel capabilities.

Does your contact center employ remote agents? More than half do or respondents do! Across industries, prioritizing top talent and supporting remote workers is a growing concern. Cloud contact centers support this objective by making the full set of technologies and features available to all users, wherever they are located. Download now to learn more.

Tags : 8x8, cloud contact center, remote work, scalability, cloud computing
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Published:  Aug 09, 2017
Length:  18
Type:  White Paper