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How to improve the way your business interacts with customer support agents


The quality of customer service provided by agents can impact everything from the customerís feeling about a single interaction to the lifetime value of that same person.

The way a business treats its agents can have a direct impact on how the agents interact with your customers, which in turn impacts the bottom line. Happy agents will not only provide a better customer experience but stay with your organization longer. This article focuses on how to improve the way your business interacts with support agents.

Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
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Published:  Aug 22, 2017
Length:  29
Type:  White Paper