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Premium Credit Rolls Out Bold360 aiís Self-Service Solution


24/7 Self-Service Support Center: Bold360 aiís 24/7 context driven support center was implemented, allowing users to instantly discover relevant content from the smart knowledge database. Dynamic FAQs displayed trending topics in real-time to speed up customer resolution and discoverability.

Real-Time Customer Analytics highlight unanswered questions, giving Premium Credit instant visibility of missing topics, questions driving ticket volume, and more.

Tags : customer, support, faq, credit
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Published:  Feb 27, 2018
Type:  Webinar