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Great Companies Center Their Tech Strategy On Customers

Micro Focus

Technology leaders need to rethink strategic planning in the age of the customer. Technology strategies are too often just collections of loosely related project plans and too focused on tech project delivery milestones. Strategies designed “by IT, for IT” fail to engage business leaders and executives because they don’t explain how tech strategy leads to better customer experience and outcomes. This report explains how technology leaders can create a strategic tech plan that is customer-led, insights-driven, fast, and connected.

Published by FORRESTER

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Published:  Jun 07, 2018
Length:  18
Type:  White Paper