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2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide


Compare leading contact center infrastructure vendors.

In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises.

And according to Gartner peer insights, customers agree.

“Great implementation that was on-time and on-budget!” — CTO in the finance industry

“Solid platform with a lot of features at a reasonable cost.” — IT Manager of Software Engineering in the Services Industry

Get the report now to learn:

  • How contact center vendors compare and which quadrant they are aligned to
  • Analyst views on the strengths and cautions of all participating vendors
  • How to evaluate key criteria to guide your decision-making process

Tags : contact center, infrastructure, customer engagement, cloud, on-premises
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Published:  Jun 08, 2018
Type:  White Paper