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ContactBabel: The US Contact Center Decision-Makers' Guide: The Self-Services Chapter


When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions.

When you evaluate AI technologies, consider these facts:

  • Bots working with human agents enables a seamless customer journey
  • Automated self-service costs as little as 20 cents per interaction
  • A single platform makes it easier to deliver personalized, proactive and predictive experiences

See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.

Tags : artificial intelligence, customer experience, customer journey, self-servic e, personalization
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Published:  Jun 13, 2018
Type:  White Paper