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State of Service Insights and trends from over 2,600 global service Trailblazers


For the second annual “State of Service” report, Salesforce Research surveyed more than 2,600 customer service professionals worldwide to discover:

  • How service leaders are responding to heightened customer demands 
  • Which habits are hallmarks of top service teams 
  • How smart tech is impacting service protocols 
In this report, high-performing service teams are the top 14% who rate both their service performance and performance versus competitors as excellent. See page 3 for further information on performance.

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Published:  Nov 09, 2018
Length:  57
Type:  White Paper