RSS feed Get our RSS feed

News by Topic

Lessons in Personalization: What Healthcare Can Learn from Retail Call Centers


As the healthcare landscape continues to move toward a customer-centric approach, there’s a lot healthcare can learn from retail. More specifically, lessons from retail call centers offer the healthcare sector best practices to provide better personalization in their engagements with consumers and patients – before and after clinical encounters.

This guide explores three ways retail call centers provide experiences that healthcare leaders can incorporate to provide the personalization needed to impact consumers in today’s evolving healthcare marketing landscape.

Tags : patient engagement, call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
 Email this page
Published:  Nov 20, 2018
Length:  5
Type:  White Paper