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Five IT Help Desk Challenges And What to Do About Them

By: Ahead

Make these common help desk issues a thing of the past with ITSM

Keeping your IT help desk up and running is an ongoing challenge—one made infinitely harder when dealing with outdated systems and insufficient communication tools. But there’s a way to overcome your top help desk challenges with ease.

Our new eBook, Five IT Help Desk Challenges—and What to Do About Them, tackles the most common issues contributing to help desk inefficiency. Download it to discover how ITSM can solve these ongoing help desk issues:

  • Unstructured phone and walkup requests
  • Long resolution times and lost issues
  • Reoccurring “zombie” issues that just won’t die
  • Difficulty keeping track of assets
  • Wasting time on repetitive manual tasks

Get set to solve your most aggravating issues and turn your IT help desk into a lean, mean, incident-solving machine!

Written by ServiceNow

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Published:  Jan 10, 2019
Length:  11
Type:  White Paper