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IT Service Management Case Study: Seattle Cancer Care Alliance

Cherwell Software

Leading Cancer Center Implements Lean Service Desk to Provide Vital Support to Medical Staff

Learn how the IT team at Seattle Cancer Care Alliance built a brand new service desk from scratch in just five months. Key improvements include significant time savings via quick and easy workflow automation; faster issue resolution and response times due to real-time dashboards; and a new culture of continuous improvement surrounding the implementation of lean methodologies and ITSM best practices.

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Published:  Jan 28, 2019
Length:  2
Type:  White Paper