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Transforming Finance with Customer Experience Management

By: Moxie
Moxie

Download this report for an in-depth analysis of trends in customer experience management strategies for financial services companies. The study was developed using independent research and survey responses from 100 senior-level leaders across marketing, customer experience management, analytics, digital strategy, and innovation roles.

After identifying key market stressors, the report analyzes the five key drivers of successful customer engagement: Customer Understanding, Prioritization, Design, Measurement, and Culture. 

 

Tags : customer engagement, customer experience, customer service
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Published:  Feb 06, 2019
Length:  12
Type:  White Paper