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Using Gamified Performance and Learning to Drive Call Center Agents


Microsoft is a leading global technology platform and productivity company headquartered in Redmond, Washington.

The company’s B2C customers are served by Microsoft’s Consumer Support Services, which has a network of global support centers (provided by Business Process Outsourcing Companies) located in many regions and countries, including North America, Europe, Latin America, India, and Philippines. These centers employ thousands of agents, providing customer assistance in many languages.

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Published:  Feb 22, 2019
Length:  3
Type:  White Paper