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In depth discussion of the new Forecasting with Artificial Intelligence solution within WFM 7

Nice Systems

NICE WFM 7.0s Forecaster unlocks a high level of transparency into interaction history, allowing you to centrally forecast, schedule and manage contacts between multiple locations and ensure that site- and enterpriselevel objectives are met. With more than two thousand customers and two million users depending on its unparalleled ability to fine-tune the most precise forecasts, Forecaster allows you to plan and respond to the peaks and valleys of customer history through automatic collection of key historical data from all types of contact sources:

Automatic call distributors (ACDs)
Outbound dialers Multi-channel routing platforms
Back-office employee desktops

Download today to learn more.

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Published:  Feb 26, 2019
Length:  22
Type:  White Paper