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Virtual IT Assistant

Larsen & Toubro Infotech(LTI)

Leading technology consulting company had 3-6 days Average TAT to resolve the tickets thereby having poor customer experience. LTI’s AI Solution helped in implementing Virtual Assistant Chatbot which was very well integrated with backend systems and enterprise systems to solve the challenges.


i. 30% activities moved to Virtual Bots
ii. L1 Support available “Always On” Model

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Published:  May 30, 2019
Length:  2
Type:  Case Study