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Telco Research Report: Smart Analytics Pay Dividends Across the Customer Lifecycle


FICO commissioned an independent research study by TM Forum to look at how global telecommunication providers are using (and plan to use) machine learning and advanced analytics to improve the customer experience in credit risk and beyond. This in-depth report includes key insights from a global survey as well as executive interviews with leading communication service providers such as Telstra, Vodafone, Sky, Globe Telecom, and BT on their vision for leveraging artificial intelligence to stop fraud, better engage customers across channels, improve risk management, and drive collection results.

Read this report to understand: 

  • What CSPs see as the biggest drivers for deploying advanced analytics over the next two years 
  • How and where BT, Globe Telecom, Vodafone UK, Sky and Telstra are using analytics, from marketing through origination
  • The opportunities and pitfalls around financing devices as opposed to or in addition to subsidising them
  • The scope for analytics to improve credit risk assessment and reduce fraud, and where operators are with this 

Tags : csp, advanced analytics, telco, improve credit risk, reduce fraud loss
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Published:  May 31, 2019
Length:  35
Type:  White Paper