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Customer Care_Forrester Wave - Conversational Computing

Group M_IBM Q3'19

In Forrester’s evaluation of the emerging market for conversational computing platforms, we identified the seven most significant providers — Amazon, Google, IBM, Microsoft, Nuance Communications, Oracle, and Rulai — in the category and evaluated  them. This report details our findings about how each vendor scored against nine criteria and where they stand in relation to each other. Application developers should use this review to select the right partners for their conversational computing platform needs.

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Published:  Jun 24, 2019
Length:  16
Type:  White Paper