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Charting a course for an exceptional customer experience.

By: Adobe

While having the right tech is key to delivering great experiences, an equally important part of the equation is having the right people, processes and org structures.

Three best practices to design your org for successful experience delivery:
1. Cultivate the right skills and find the right talent for customer obsession
2. Set up org structures that encourage cross channel collaboration
3. Embrace the possibility of using external support to address the challenges of change management

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Published:  Jun 26, 2019
Length:  22
Type:  White Paper