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3 Strategies for Avoiding Bot Failures in Your Contact Center

By: ttec

One of the most significant areas of opportunity for contact center leaders to cut costs is to leverage customer service bots to deflect calls. But today’s consumers have little patience for conversational bots that can’t understand what they’re saying or don’t know how to provide an accurate answer.

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Published:  Jul 24, 2019
Length:  2
Type:  White Paper