RSS feed Get our RSS feed

News by Topic

A global media conglomerate reduced MTTR by 50% with LTI’s AIOps Solution

Larsen & Toubro Infotech(LTI)

The client, under a managed services contract for infrastructure services, was dissatisfied with the existing service provider due to stagnant quality of support, lack of innovation and inferior/ deteriorating end user. They wanted reduced downtime and optimal operational metric, and enhanced end-user experience. LTI helped in executing a series of interventions as part of the “Amplified Outcomes” support model.

Business benefits:

  • 30% reduction in TCO
  • 65% reduction in alerts
  • 70% reduction in P1 tickets

Tags : 
 Email this page
Published:  Aug 13, 2019
Length:  4
Type:  White Paper