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A Practical Guide to AI in the Contact Center

By: Five9

Are you interested in how artificial intelligence (AI) might impact your contact center?

The hype cycle for AI is nearing its peak. But before you rush to deploy an AI tool, letís separate fact from fiction. What are the practical benefits of AI today? What kind of challenges arise from automation? What are the underlying technologies at play?

In this e-book, we will answer these questions and more. We will examine AI from a pragmatic lens and offer suggestions to minimize costs and maximize returns.

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Published:  Aug 22, 2019
Length:  22
Type:  White Paper