Description
We provide relevant tools that help multi-unit companies understand their customers? experience and use their input to make continuous operational improvements.

Our products are fast, flexible, cost-effective and successful. Your unit-level operators don?t have the time or resources to wade through stacks of reports and data. They need to know what customers are feeling and they need it now. Our primary survey tools are telephone and web-based so customers can provide input in a fast, convenient way. Our management reports are tailor-made for quick use by unit-level operators, yet comprehensive enough to give senior management the ability to monitor service quality at all levels of the organization. Read more about our products at Products.

We like the word ?continuous.? Some of our competitors fly in, take a snapshot of your business, hand you the results, and fly out. We believe you must include customers in your strategy creation continuously. That?s why we?ve coined the phrase CEM2: Customer Experience Management and Monitoring.

Mindshare Technologies had its roots in a hospitality consulting firm called Cornerstone Consulting. Founded in 1996, we looked for the best and most comprehensive ways to gather information that would help companies improve. Now we provide you the best tools we've developed to do your research and make it easy to monitor, manage and improve your business. Explore our unique value proposition at Why Mindshare?

Organization Type: Professional Organization