Details about Real-Time Service Management

Product:	Real-Time Service Management
Company:	SupportSoft, Inc.
Type:	Software
Description:	SupportSoft™ solutions give companies the power of forethought to keep technology - the engine of the real-time enterprise - working. We do it with Real-Time Service Management (RTSM) software that automatically provides all aspects of customer, employee and partner service and support ranging from infrastructure management to self-healing and from self-service to intelligent assisted service. RTSM provides the ability to take problems or questions when they occur, automatically put them into context and resolve them in real-time. Moreover, RTSM can even anticipate problems and help avoid them altogether through proactive measures before they negatively impact individual or corporate productivity.
Resource(s):	Press Release SupportSoft's Knowledge Center Suite Automates Self-Service for 25,000 Cox Employees Comcast Improves Real-Time Customer Service with New SupportSoft LiveAssist Solution SupportSoft Introduces Enhanced IT Asset Management Solution with ClearView Analytics SupportSoft Unveils New Real-Time Service Management Software Platform
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Related Products:	Customer Service \| Customer Support Software \| Self-Service Applications Software

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