SupportSoft, Inc. (Nasdaq: SPRT), a leading provider of real-time service management software, today announced the successful deployment of SupportSoft's Knowledge Center Suite? within Cox Communications, a Fortune 500 and leading cable communications company. The Knowledge Center Suite leverages SupportSoft's Real-Time Service Management (RTSM) software platform that allows problems to be automatically put into context, their cause to be diagnosed and, once determined, resolved -- or even avoided altogether -- in real time.

Using SupportSoft's Knowledge Center Suite, Cox Communications' enterprise IT Help Desk Coordinators can now benefit from knowledge automation, which streamlines knowledge management and can turn static information into active answers for problems experienced by the company's 25,000 employees. The Coordinators support Cox offices in 25 states and 200 customized software applications.