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| Posted: |
09 Nov 2003 |
| Published: |
01 Nov 2003 |
| Format: |
HTML |
| Length: |
2 Page(s) |
| Type: |
Press Release |
| Language: |
English |
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ABSTRACT:
SupportSoft, Inc. (Nasdaq: SPRT), a leading provider of real-time service management software, and Comcast announced today that Comcast High-Speed Internet has deployed SupportSoft's new LiveAssist™ solution to provide faster, high quality broadband customer service through enhanced online chat and Web push functionality.
SupportSoft LiveAssist boosts call center productivity by making online support and communications more effortless for customers and customer service representatives. Using LiveAssist, Comcast averages more than 3,000 chat sessions per day and is able to reach millions of high-speed Internet customers with real-time problem resolution, while at the same time maximizing the productivity of its service representatives. Since deployment of LiveAssist, Comcast's service representatives have significantly increased the number of sessions handled due to the ability of LiveAssist to handle several chats simultaneously. |
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BROWSE RELATED RESOURCES:
Call Center Software | Customer Service | Customer Support Software | Help Desk Software | Internet Chat |
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View All Resources
sponsored by SupportSoft, Inc. |
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BROWSE RELEATED PRODUCTS:
Software |
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