Voice Print's Activ! IQ call center quality monitoring software application gives you insight regarding the most pressing issues facing contact centers today - customer service and agent effectiveness. Activ! IQ call center quality monitoring software offers the most flexibility in evaluation forms generation and their changes over time. You can preserve data generated based on old forms and include this information in future analysis. It is the only system of its kind that does not force the user into a "one size fits all" format. Different templates and scoring weights can be used for different applications, in order to deliver the most effective results possible to meet the needs of your particular business environment.