Businesses are investing heavily in service level management (SLM) in an effort to control IT costs and improve return on investment. Because they are focusing heavily on internal monitoring of hardware and applications, these organizations often overlook the need to monitor Web site performance from an end-user perspective.

This white paper discusses the benefits associated with application performance monitoring. Discover the drawbacks associated with owner-operated approach to software, designed to access a Web site from beyond the firewall and take measurements that reflect a customer's experience. Discover the advantages of performance monitoring, including the ability to:

• Eliminate the "noise" of multiple internal management tools.
• Reduce the biases of different internal monitoring teams.
• Avoid wasting resources on non-existent performance issues.
• Determine the origins of performance problems.