Few businesses can operate effectively today without an online presence. Organizations often struggle with the ever-expanding list of technologies comprising the online platform. While most IT shops have well-established processes for managing their own network and server infrastructure, the additional technologies required to support today's Web applications are beyond the experience of most.

This white paper discusses the benefits associated with Service Level Management (SLM). Discover the essential steps within the SLM lifecycle for optimizing the improving experience. Learn how to better define the processes, IT roles, and organizational structures needed to create standards for performance, measure actual performance and keep services meeting standards. Explore a lifecycle approach for creating services that has SLM built into it, whether the services rely on third-party providers and the Internet, or are entirely controlled by the organization.