Richard D. Hanks
President ,  Mindshare Technologies
Richard D. Hanks is President of Mindshare&#44; the leading provider of real&#45;time&#44; automated customer feedback solutions. www.mshare.net. He is the author of &#147;Delivering and Measuring Customer Service&#148;. Rich has been a senior executive of several Fortune 500 companies&#44; as well as&#44; several start&#45;up ventures. His experience spans multiple industries and disciplines&#44; including many years as an adjunct university professor at Cornell and as an executive consultant. He was an EVP and Corporate Officer at Marriott&#44; where he led the marketing strategy&#44; sales&#44; distribution&#44; and revenue management. He was also CEO of BlueStep&#44; a software start&#45;up&#44; which grew to include 8 branded products prior to it being acquired in 2002. He was nominated for Utah Entrepreneur of the Year in 2001 and 2007. He is an author and frequent teacher/speaker at trade&#44; academic and professional gatherings&#44; and is widely quoted in top business journals and trade publications. He obtained his bachelor&#39;s degree from Brigham Young University and his MBA from Northwestern University.<br />