|
|
|
|
 |
| Posted: |
08 Apr 2008 |
| Published: |
01 Jan 2007 |
| Format: |
PDF
|
| Length: |
2
Page(s) |
| Type: |
Case Study |
| Language: |
English |
|
ABSTRACT:
Using Envinsa® from Pitney Bowes MapInfo, Cellular South has increased overall knowledge of service availability for customers and employees, drastically improving customer service and decision making across the entire company.
Using MapInfo Professional, Cellular South has been able to drastically reduce the amount of planning time needed each year allowing more time for actual implementation.
Pitney Bowes MapInfo helped provide Cellular South relevant resources needed during Hurricane Katrina. Cellular South created a war room and had restored operations to the Mississippi Gulf Coast within three days. The company opened retail locations in tents and enabled both customers and non-customers to make free calls and recharge their batteries.
|
 |
|
|
|
BROWSE RELATED RESOURCES:
Call Centers | Contact Centers | Customer Self-Service | Customer Service |
|
View All Resources
sponsored by MapInfo Corporation |
 |
|
|
|
BizReport IT Research Library Copyright © 1998-2008 Bitpipe, Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. TechTarget · 117 Kendrick St · Needham, MA · 02494
Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy. webmaster@bitpipe.com
|
