With BlackBerry smartphone deployments growing rapidly, organizations are quickly finding that traditional monitoring technologies such as Microsoft MOM/SCOM, HP OpenView, CA Unicenter, IBM Tivoli, NetIQ or others just can't handle the unique challenges that come with the management, monitoring and support of the mobile user. The biggest challenge? One-half of the BlackBerry infrastructure (RIM NOC, carrier and smartphone) lies outside IT's control.

This White Paper discusses an important new user service-level architecture and modular-design approach known as Mobile User Management that is fast becoming the internal operational standard IT organizations trust to keep mobile smartphone users connected and performing business functions anywhere, anytime.

TOPICS:

Wireless Technologies
Handhelds / PDAs
Mobile Device Management