Increase First Contact Resolution: The Key to Superior Support

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Increase First Contact Resolution: The Key to Superior Support

sponsored by Citrix Online - GotoAssist

Premiered:	Available On Demand
Format:	Multimedia
Length:	00:54:47 (hh:mm:ss)
Type:	Webcast
Language:	English

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ABSTRACT:

John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.

Attend this Webinar to learn how:

Remote-support technology is a key contributor to increased first-contact resolution.
GoToAssist Corporate Team Collaboration can help you leverage your support team during a session to transfer knowledge and solve customer issues faster.
Using Key Performance Indicators (KPIs) can improve your support center's efficiency.

Speaker

John Ragsdale
VP of Research , SSPA

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