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sponsored by OpenSpan
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Posted:
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19 Sep 2008
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Premiered:
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18 Sep 2008
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Format:
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Audio
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Type:
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Podcast
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Language:
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English
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ABSTRACT:
Achieving customer care excellence in a difficult economy can be highly challenging. In today's "do more with less" environment, it becomes increasingly important to focus on simplifying the customer interaction and improving CSR productivity without requiring new applications or increasing IT costs.
The Podcast will highlight 5 ways by which you can improve the customer experience in a highly cost effective manner. Among the topics to be discussed are:
- Speeding access to customer data
- Automating cumbersome manual processes
- Extending existing applications to meet new business requirements
- Streamlining the interactions between CSRs and software applications
- Expanding self service by exposing additional business processes
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Speaker
Francis Carden
Founder
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OpenSpan
As founder and CEO of Pixel Innovations Ltd, Francis specialized in software integration services, partnering with organizations like IBM and Microsoft to offer his customers industry-leading solutions. After the sale of his company in 2001, Francis became an active investor in technology companies in the United States. In 2005, Francis was lured back to the front lines, co-founding OpenSpan, a leader in the desktop productivity and SOA acceleration markets.
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BROWSE RELATED
PODCASTS
Call Center Management | Contact Center Management | Contact Center Software | CRM | CRM Best Practices | CRM Services | CRM Software | Customer Satisfaction
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View All Resources
sponsored by OpenSpan
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