The first category is more risk-oriented. We look at the infrastructure, the availability of these SAP systems and more complex Netweaver infrastructures certainly - those are the risk elements. However, in the current environment, many more customers are more interested in the ongoing costs throughout this entire lifecycle. You can see the sorts of critical issues here. How can I control all of my lifecycle costs over the long term and at the same time retain my internal SAP experts to respond to the challenges that SAP provides them throughout the lifecycle?

And then lastly you need to see more business value faster. This means that's the lifecycle picture. I need more business improvement projects, I need to see real business return on investment, and I need to see faster time to benefits. These are the real core challenges that all SAP customers are faced with, and today's subject is focusing heavily on the total cost of ownership throughout the lifecycle.