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acd automatic call distribution

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By: Genesys     Published Date: Jun 10, 2013
SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs.
Tags : session initiation protocol, sip, acd automatic call distribution, contact centers, voice, technology, customer service, solution
     Genesys
By: Vendor Guru     Published Date: Jan 04, 2008
Profound developments in business telephony have left some small businesses reeling under perceptions of a steep learning curve for expensive new products. But there’s no reason to be left behind. Affordability is the hallmark of the new generation in business telephony, thanks to hosted IP and other networked solutions. Is your business applying the new technology to best advantage?
Tags : ip pbx, pbx, acd, predictive dialing, automatic call distribution, voicemail, business communications, voice mail
     Vendor Guru
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