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By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
Mobile, relationship intelligence, and sales coaching are necessities for today’s sales organization and are pervasive capabilities for every sales automation solution category. No vendor solely offers these capabilities without complementing them with other functions. Instead, they are embedded across the categories mentioned above. For example, sales content management providers cannot compete without extensive mobile expertise; market intelligence and customer success do not work without relationship intelligence; and sales coaching is not constrained only to the sales performance management vendors.
Tags : sales content management, customer success, market intelligence, sales acceleration, sales performance management, partner relationship, contract life cycle
     Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
When organizations are managing sales performance, it is critical to balance and align each enablement and operational component. Misalignment – or too much focus on one element –can dramatically detract from performance levels and the ability to measure results. An organization may temporarily need to emphasize a particular component when it sees a challenge, but ultimately success depends on striking the correct balance across all SPM components.
Tags : goals and objectives, competency model, onboarding and certification, coaching, review process, sales activities, metrics, compensation
     Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
Tags : scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
     Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
What this case study reveals is that, with the right leadership, it is possible to turn a company around and make it far more responsive and relevant to its customers, and as a result deliver growth and profits. The upshot of D+M's cultural and business transformation has been a return to growth and profitability. The entire enterprise has played its part, which is why the annual Chairman's Award has recognized individuals who have lived the winning cultural values and achieved excellence in performance. Winners have included factory workers and services people. The firm also continues to innovate with HEOS WMS capabilities extending to the other brands. Customer experience continues to be an area of deep cross-functional focus, and feedback from customers provides a clear indication that the customer experience throughout their buying and ownership journeys is rated highly.
Tags : visionary leadership, adaptive enterprise architecture, simplified processes, continuous innovation, rewarding pervasive cx, acute sensing capabilities, collaborative
     Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
     Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Mobile, relationship intelligence, and sales coaching are necessities for today’s sales organization and are pervasive capabilities for every sales automation solution category. No vendor solely offers these capabilities without complementing them with other functions. Instead, they are embedded across the categories mentioned above. For example, sales content management providers cannot compete without extensive mobile expertise; market intelligence and customer success do not work without relationship intelligence; and sales coaching is not constrained only to the sales performance management vendors.
Tags : sales content management, customer success, market intelligence, sales acceleration, sales performance management, partner relationship, contract life cycle
     Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
When organizations are managing sales performance, it is critical to balance and align each enablement and operational component. Misalignment – or too much focus on one element –can dramatically detract from performance levels and the ability to measure results. An organization may temporarily need to emphasize a particular component when it sees a challenge, but ultimately success depends on striking the correct balance across all SPM components.
Tags : goals and objectives, competency model, onboarding and certification, coaching, review process, sales activities, metrics, compensation
     Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
Tags : scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
     Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
What this case study reveals is that, with the right leadership, it is possible to turn a company around and make it far more responsive and relevant to its customers, and as a result deliver growth and profits. The upshot of D+M's cultural and business transformation has been a return to growth and profitability. The entire enterprise has played its part, which is why the annual Chairman's Award has recognized individuals who have lived the winning cultural values and achieved excellence in performance. Winners have included factory workers and services people. The firm also continues to innovate with HEOS WMS capabilities extending to the other brands. Customer experience continues to be an area of deep cross-functional focus, and feedback from customers provides a clear indication that the customer experience throughout their buying and ownership journeys is rated highly.
Tags : visionary leadership, adaptive enterprise architecture, simplified processes, continuous innovation, rewarding pervasive cx, acute sensing capabilities, collaborative
     Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
By: HP Inc.     Published Date: Dec 06, 2017
Read how HP puts HP Multi Jet Fusion Technology into practice to reinvent their own business. HP knows a powerful technology when it sees one. In this case study, read how HP engineers used the HP Jet Fusion 3D printing solution to cut the cost of producing parts for its own large-format printers while accelerating production and improving part quality.
Tags : case study, jet fusion, technology, business, engineers, production
     HP Inc.
By: HP Inc.     Published Date: Dec 06, 2017
Jabil makes a jump forward with HP 3D printing. As one of the world’s most technically advanced manufacturing solution providers, Jabil keeps a lookout for a competitive edge. Find out how Jabil is making a difference in production speed, quality, and cost-efficiency with HP Multi Jet Fusion technology.
Tags : jabil, technology, manufacturing, production, cost, efficiency, multi jet fusion
     HP Inc.
By: HP Inc.     Published Date: Aug 30, 2018
At HP, we know that in retail and hospitality environments, customers expect a fast and simple way to find information or to complete a transaction. The physical point-of-sale experience must rise to meet the demands of retailers through high aesthetic value and peak performance. From an elegant hotel to a small boutique, a quick-service restaurant to an outdoor garden center—all of these locations require a point-of-sale device that meets specific needs while appealing to any user. My team at HP sought to elevate this experience by redefining the customer experience through a versatile, reliable, and beautiful point-of-sale system. For the new HP ElitePOS, we gained insights from everywhere—designers, technologists, retailers, and consumers—to create a product that is beautifully simple. It started as a sketch on a napkin, and is now part of an iconic portfolio that dissolves barriers during point-of-sale customer interactions.
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     HP Inc.
By: Dassault Systèmes     Published Date: Jun 19, 2018
Dassault Systèmes' has been named by Gartner, Inc. as a “Leader” in its 2017 Magic Quadrant for Manufacturing Execution Systems. 2017 is the first year for the Gartner Magic Quadrant for MES, which specifically covered the MES market, including MOM applications. Because of our position as a Leader in the Gartner Magic Quadrant we believe it confirms the positive response we are receiving on our vision and ability to execute the transformation of manufacturing. We also believe we are being recognized for our unique and holistic approach to MOM / MES and the greater transformative value that digital continuity with DELMIA has across manufacturing engineering, manufacturing operations and the supply chain. DELMIA® Manufacturing Operations Management solutions transform global production operations to achieve and sustain operational excellence. This is accomplished through digital continuity, a shared digital landscape connecting all stakeholders to improve visibility into, control over a
Tags : 
     Dassault Systèmes
By: Dassault Systèmes     Published Date: Jun 19, 2018
This white paper outlines a framework that emphasizes digitization and business transformation and the new opportunities pull processes bring. The mechanism of “Pull” processes—those triggered by an actual event instead of a forecast—is nothing new. It is at the heart of many successful manufacturing strategies. Recent technological advances in digitization, including the harnessing of Big Data analytics, the use of the cloud, Business Process Management (BPM), social media, IIoT, and mobility, have extended the power of Pull beyond Lean manufacturing. In the wake of the current technological innovation wave, it is not uncommon for manufacturers to not know what next step to take. In light of these new developments, this white paper will focus on the mechanism of business transformation enabled by these technologies, which can be attributed to two major forces: the power of Pull and digitization. Nine practical applications are detailed, showing how innovative manufacturers can better
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     Dassault Systèmes
By: Dassault Systèmes     Published Date: Jun 19, 2018
This white paper presents an overview of the ISA-95 standard and how it can simplify manufacturing operations-to-enterprise integration.
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     Dassault Systèmes
By: Dassault Systèmes     Published Date: Jun 19, 2018
Business and manufacturing professionals are looking for new ways for operations to support improvements to their company’s products, services, and bottom line. This eBooks delves into: • Industry drivers and challenges • Accelerating success through people • Accelerating success through the process • Accelerating success through technology • Recommendations for accelerating your Operational Excellence journey Leading companies are aligning people, optimizing processes, and supporting both with MOM software applications in order to accelerate their Operational Excellence journeys. Make sure your company isn’t falling behind.
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     Dassault Systèmes
By: Dassault Systèmes     Published Date: Jun 19, 2018
As more companies compete for business, Original Equipment Manufacturers (OEMs) increasingly demand higher production rates and greater production flexibility from suppliers. If smaller-sized companies want to compete, they need the right tools and latest technology. NC Machining manufactures should ask three primary questions when considering the tools to improve competitiveness and implement Lean practices: • Do the tools provide the means for improved collaboration between engineering and manufacturing, and incorporate manufacturing best practices? • Can all data and program information reside in one database or platform that is accessible concurrently by all enterprise stakeholders—from design engineering to the shop floor? • Is it possible to perform real-time multi-disciplinary simulations to improve performance and manufacturing targets? Discover how to optimize your NC Machine Shop Production, minim
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     Dassault Systèmes
By: Dassault Systèmes     Published Date: Jun 19, 2018
Companies that manufacture industrial equipment find themselves in a unique place among manufacturers: • Their products can range from small components to mammoth machines for mines or mills. • They rarely order large production runs and may be called on to create a process that results in an order of one. • Their markets impose challenging constraints. Customers want more choices, more options, more extras, and more features. And they want the order to be fulfilled sooner. The competitive environment is forcing model cycles to shrink, pressuring manufacturers to accelerate processes that are unable to keep pace. Dassault Systèmes DELMIA has assembled an industry-specific set of roles for industrial equipment manufacturers that brings these challenges under control.
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     Dassault Systèmes
By: Dassault Systèmes     Published Date: Jun 19, 2018
Robot programmers frequently find it challenging to deliver material handling, arc welding, spot welding, or drill and riveting programs that work with certainty on the first run. Because robot programming is not part of the design phase, they are forced to implement fixes and workarounds on the shop floor. Costs escalate as production cycles expand and changes are made without knowledge of the shop floor impacts. DELMIA Robotics on the Dassault Systèmes 3DEXPERIENCE platform delivers high quality, collision-free programs in the native robot language with no need for intervention on the shop floor. In the virtual world, programmers and designers work in concert to create the most productive tooling operations and robot cycle times. Programming can move ahead independently without interrupting production, and robot programs perform predictably the first time. Costs of programming and production are significantly reduced, and products move to market more quickly. Learn how offline robot
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     Dassault Systèmes
By: Kronos     Published Date: Sep 20, 2018
Approximately 75 percent of convenience store operators do not have a program in place to measure employee satisfaction. As a result, 43.8 percent of c-store operators reported their turnover rate for the associate position has risen, according to the 2016 Convenience Store News HR & Labor Study. Learn more about this and other human capital management issues among c-store operators by downloading this infographic.
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     Kronos
By: Kronos     Published Date: Sep 20, 2018
Every retailer and retail technology vendor wants to be innovative. But the word innovation is used so often in the modern retail landscape that it has almost lost all meaning. When you actually stop to think about what innovation truly means to retail, however, it is obvious that it is not meaningless; in fact it is the lifeblood of the industry.
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     Kronos
By: Pure Storage     Published Date: Apr 18, 2018
Apache Spark has become a critical tool for all types of businesses across all industries. It is enabling organizations to leverage the power of analytics to drive innovation and create new business models. The availability of public cloud services, particularly Amazon Web Services, has been an important factor in fueling the growth of Spark. However, IT organizations and Spark users are beginning to run up against limitations in relying on the public cloud—namely control, cost and performance.
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     Pure Storage
By: Pure Storage     Published Date: Jul 03, 2019
Advances in deep neural networks have ignited a new wave of algorithms and tools for data scientists to analyze and action data using artificial intelligence (AI). Financial services companies can greatly benefit from this leap forward in technology that enables unique insights into all aspects of the industry. With improved algorithms, larger data sets, and frameworks such as TensorFlow, data scientists now have the ability to tackle complex problems and find credible and profitable solutions.
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     Pure Storage
By: Q2 eBanking     Published Date: Jul 30, 2017
Many financial institutions see their customer data as one of their most valuable assets. Unlocking insights from that data helps FIs understand, anticipate and offer account holders the products and services they truly need. A major trend to unlocking customer insights is using machine learning to surface the behavioral intelligence buried in the large amount of account holder transactional data captured each and every day. In this paper, learn how a group of talented, enthusiastic analysts with an open approach to data can yield some very interesting and extremely valuable and actionable results. This approach, championed by Q2 Executive Vice President and CTO Adam Anderson, has led to a new platform, Q2 SMART, which provides powerful behavioral analytics for financial institutions, enabling growth while providing account holders with real value.
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     Q2 eBanking
By: Google     Published Date: Dec 03, 2018
The Internet of Things is growing fast: By 2025, IoT devices will transmit an estimated 90 zettabytes of data to their intended targets, according to IDC. Armed with information, businesses can revolutionise everything from fraud detection to customer service. But first, they need an architecture that supports real-time analytics so they can gain actionable insights from their IoT data. Read the complete report sponsored by Google Cloud, and learn how to mitigate key IoT-related challenges.
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     Google
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