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By: Tealeaf     Published Date: Mar 31, 2011
Tealeaf's Customer Service Optimization Suite is the only solution that provides agents in the contact center with a complete view of what visitors saw, did and experienced on your website.
Tags : customer service optimization, customer experience gap, john dawes, tealeaf, multi-channel customer experience, crm solutions/software, customer experience/engagement
     Tealeaf
By: Tealeaf     Published Date: Mar 31, 2011
Innovative travel companies have established competitive advantage by focusing on their customers. The ability to tie together customer feedback with actual site experiences will take your optimization efforts to the next level.
Tags : tealeaf, opinionlab, customer experience optimization, web analytics, customer experience/engagement, business intelligence
     Tealeaf
By: Tealeaf     Published Date: Apr 14, 2011
This guide focuses on how to provide a more seamless customer experience for customers transitioning from the website (mobile or fixed) to the customer service center.
Tags : customer experience gap, customer service center, tealeaf, contact center, visibility, online experience, online channel, customer service optimization
     Tealeaf
By: Tealium     Published Date: Mar 12, 2014
In this paper, Web Analytics Demystified presents an approach towards big data that has the potential to simplify the quest for “whole customer” data and improve your company’s odds of success.
Tags : tealium, big data, data analytics, business analytics, information technology, data distribution, tag management systems, marketing
     Tealium
By: Tealium     Published Date: Mar 12, 2014
“The Rise of Data Activism: How Digital Data Distribution Platforms (D3P) Enable Marketers to Act on Their Data” discusses how marketers can solve the optimization gap and leverage new solutions to take action on their most actionable audience segments in real time.
Tags : tealium, big data, data analytics, business analytics, information technology, data distribution, tag management systems, digital data distribution platform
     Tealium
By: Tealium     Published Date: Jun 15, 2015
Marketing nirvana is all about driving consistent, real-time customer interactions across all digital touch points. See how Ancestry.com is using Tealium to make this long-held goal a reality.
Tags : tealium, marketing, technology, cloud, tag management, stack, data, advertising
     Tealium
By: TeamQuest     Published Date: Aug 21, 2012
This guide is designed to help those IT leaders who are now looking to assemble a capacity management organization and put in place the processes and best practices to make it successful.
Tags : teamquest, best practices, capacity management
     TeamQuest
By: TeamQuest     Published Date: Sep 06, 2012
Learn the 5 Habits of Highly Successful Capacity Planners from a guy who knows. Best Practices Manager Ron Potter has worked in the performance management and capacity management arena for 20 years in medium and large corporations.
Tags : capacity planning, infrastructure, business applications, performance management, team quest
     TeamQuest
By: TeamQuest     Published Date: Mar 04, 2013
Virtualization and cloud architectures can actually make it harder to deliver consistent performance to critical applications. Best practice performance management can help IT virtualize applications that require guaranteed performance.
Tags : virtualization, network, performance, cloud, cloud computing, enterprise applications
     TeamQuest
By: TeamQuest     Published Date: Apr 09, 2014
TeamQuest Director of Global Services Per Bauer explains how to manage services in relation to servers, storage, network, power and floor space. Understand costing data, incidents, business transaction volumes, and demand forecasts. Watch this short video to learn more about Optimization in a Box and how to quickly improve your ability to optimize business services today.
Tags : teamquest, virtualization, it professionals, optimize software, distributed environment, data center, performance
     TeamQuest
By: TeamQuest     Published Date: Apr 09, 2014
Using a simple, easy-to-understand scale from zero to 100, TPI is calculated automatically and provides a simple key performance indicator for overall health. Competitive solutions typically combine several KPIs using simple math to create an overall health KPI. But TPI incorporates more sophisticated analysis that actually understands the queuing behavior of computer systems.
Tags : teamquest, tpi, kpi, virtualization, it professionals, optimize software, distributed environment, data center
     TeamQuest
By: TeamQuest     Published Date: Apr 09, 2014
The goal of capacity planning is to provide satisfactory service levels to users in a cost-effective manner. This paper describes the fundamental steps for performing capacity planning. Real life examples are provided using TeamQuest® Performance Software.
Tags : teamquest, virtualization, it professionals, optimize software, distributed environment, data center, performance
     TeamQuest
By: TeamQuest     Published Date: Jul 11, 2014
It is very common for an IT organization to manage system performance in a reactionary fashion, analyzing and correcting performance problems as users report them. When problems occur, hopefully system administrators have tools necessary to quickly analyze and remedy the situation. In a perfect world, administrators prepare in advance in order to avoid performance bottlenecks altogether, using capacity planning tools to predict in advance how servers should be configured to adequately handle future workloads.
Tags : teamquest, capacity planning, system performance, administrators, workloads
     TeamQuest
By: Technolytics     Published Date: Oct 05, 2007
Recently, a series of cyber attacks on the Defense Department and Defense contractors in the United States as well as the Ministry of Defense and Parliament in the U.K. have created significant cause-for-concern by computer security experts. It is imperative you read this brief and learn how we're all vulnerable and what is being done to prevent these Cyber Attacks.
Tags : spy ops, spy-ops, cyber attack, hacker, hackers, government, internet security, national security
     Technolytics
By: Technomedia-Hodes iQ     Published Date: Apr 25, 2012
Get your complimentary copy now! Time to Switch: Knowing When and How to Make a Talent Management Solution Change lays out the hardball questions you need to ask to assess what you expect from your talent management system, and the five steps to take to determine if you're in fact getting what you need-and how to switch if you're not.
Tags : human resources, talent management, hr management, employee, employee management
     Technomedia-Hodes iQ
By: Technomedia-Hodes iQ     Published Date: Apr 25, 2012
Get your complimentary copy now! Creating Sustainable Change: Practical Techniques for Talent Management Transformation looks at the challenges of a changing workforce and the reasons why companies need to rethink their approach to a more integrated view on talent management.
Tags : human resources, talent management, training, hr management, employee, employee management
     Technomedia-Hodes iQ
By: Technomedia-Hodes iQ     Published Date: Apr 25, 2012
Get your complimentary copy now! The Importance of Alignment in Employee Performance Management white paper examines the critical relationship between goal alignment and employee performance and their impact on business initiatives and the company's talent management strategies.
Tags : human resources, hr management, talent management, performance management, employee performance
     Technomedia-Hodes iQ
By: Technomedia-Hodes iQ     Published Date: Jul 03, 2012
Designing a sustainable business process continuum that starts with sourcing and recruiting and continues through to succession planning means the interactions between the processes can be identified and linked.
Tags : talent acquisition, human resources, hr management, talent, succession, development
     Technomedia-Hodes iQ
By: Technomedia-Hodes iQ     Published Date: Jul 03, 2012
Download our complimentary case study to see how Golden Corral transformed and automated their recruiting function with best-practice technology.
Tags : human resources, applicants, jobs, employment, recruiting, automated recruiting, technology
     Technomedia-Hodes iQ
By: Tekscan     Published Date: Dec 07, 2017
This white paper provides a look at the underlying sensor technology and discusses important considerations in designing sensors into a robotic application.
Tags : tekscan, robotic sensors, robotic manufacturing, manufacturing, design technology
     Tekscan
By: Telerik     Published Date: May 31, 2016
Digital Business Transformation (DBT) is a focus of organizations ranging from small, non-profit associations to multi-billion dollar healthcare systems. The primary areas of DBT include moving from brick and mortar to online transactions, automation over human interactions and gaining immediate insight into activities to drive instant and constant improvement. At the forefront of DBT is Digital Marketing. Marketing’s primary job of gaining mindshare and communicating the right messages along each customer’s individual journey— from prospect to repeat buyer and brand advocate— lends itself to the digital medium. Marketing’s mission of continuous customer engagement depends on the ability to change strategies and tactics as needed.
Tags : telerik, marketing, digital marketing, technology platform, crm & customer care
     Telerik
By: Telligent June 2013     Published Date: Jun 13, 2013
Social Marketing encompasses a slew of activity that takes place in social networks and online communities. The mashup of all this activity is a way for your brand to build better customer relationships, increase awareness of your brand and ultimately drive sales.
Tags : social engagement, social marketing, community marketing, social media marketing, online customer experience, social media strategy
     Telligent June 2013
By: Telstra     Published Date: May 21, 2013
This best practice guide aims to provide colocation buyers with a complete overview of the factors that need to be considered when assessing colocation services.
Tags : colocation services, best practice, telstra, buyers, global
     Telstra
By: Telstra     Published Date: Jan 27, 2016
This white paper reveals how Telstra helps a range of customers across multiple industries transform their businesses through digital technology.
Tags : digital technology, digital business, digital transformation, telstra, customer interaction, on-demand content, share content, data
     Telstra
By: Tenable     Published Date: Feb 05, 2018
12 Steps for Addressing Container Security Containers are an integral tool for most DevOps. While containers themselves do not have inherent security issues, they are often deployed unsecurely, causing security issues around vulnerabilities, visibility, compromise and compliance. How can the DevOps team looking for increased agility work with more closely with the security team looking for reduced risk? Download this Gartner report to: - Understand the unique security challenges posed by containers - Learn how security and risk management leaders concerned with cloud and emerging technologies can engage with and enable secure DevOps - Take 12 steps that will help you adopt containers with a level of acceptable, manageable risk that approaches the use of virtual or physical machines
Tags : secure devops, gartner, analyst report, container security
     Tenable
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