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By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
Tags : help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
     Numara Software
By: Numara Software     Published Date: Jul 16, 2009
Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
Tags : help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
     Numara Software
By: Numara Software     Published Date: Jul 16, 2009
Software Compliancy issues are time consuming and are an expensive undertaking. See how easy Software Compliance can be with Numara® Track-It! ®. Software License Management is included with the Numara® Track-It! ® Audit license at no extra cost! • Manage Software Serial numbers and activation keys • Understand which software you own, lease or rent; where they are located and when they expire • Easily identify assets which may have license overages • Fully integrated with the Numara® Track-It!® Inventory and Purchasing modules 
Tags : software compliancy, numara, track it, software license management, audit, purchasing, inventory, license overage
     Numara Software
By: BMC Control M     Published Date: Jul 16, 2009
Read "A Comprehensive Approach to Practicing ITIL Change Management" a compelling white paper from Enterprise Management Associates, to learn best practices for integrating your batch process automation and change management solutions.
Tags : ema, bmc, itil, change, management, enterprise, e-commerce, solution
     BMC Control M
By: BMC Control M     Published Date: Jul 16, 2009
Batch Application Integration allows you to process critical transactions, such as payment authorizations, in real-time, and cue fulfillment (such as packaging and shipping) or other lower priority actions for batch processing. Learn more about Batch Application Integration, and how BMC CONTROL-M makes it possible.
Tags : integrating, automation, composite applications, bmc, control-m, enterprise architects, batch application integration, batch processing
     BMC Control M
By: BMC Control M     Published Date: Jul 16, 2009
Le traitement par lots est une activité critique dans la plupart des entreprises. C’est le fondement technique sur lequel reposent bon nombre d’applications : commerce électronique, comptabilité, contrôle des stocks et de l’inventaire, planification des ressources d’entreprise, service à la clientèle, pour n’en citer que quelques-unes. L’interruption d’un traitement par lots crucial peut avoir des répercussions majeures sur l’activité : arrêt, perte de revenu, pénalités contractuelles, et autres.
Tags : itil, cmdb, bmc, software, bmc control-m, smart
     BMC Control M
By: Progress Software Corporation CEP     Published Date: Jul 14, 2009
In the transport and logistics market where timing is critical, a matter of minutes can make or break a performance-based contract. Your success will depend on your organization's ability to visualize, monitor and act on internal events and external events that effect your operations.
Tags : progress software, idc, complex event processing, apama, transport, logistics, kpi, greening
     Progress Software Corporation CEP
By: IBM ILOG.     Published Date: Jul 14, 2009
Increase success at point-of-contact with more frequent and focused cross-sell and upsell improve customer and partner satisfaction with better service and support. Increase revenue, profitability and wallet-share through greater acceptance. Improve auditability with consolidation of siloed and divisional approaches. Learn more today!
Tags : ibm, ilog brms, objective, organization, automate, experience, interaction, companys best sales customer service
     IBM ILOG.
By: IBM ILOG.     Published Date: Jul 14, 2009
This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences. By using business rules as a non-disruptive extension to your existing CRM system, you will facilitate highly personalized, flexible and consistent interactions in real time at the point of contact. Learn more today!
Tags : ibm, crm, functionality, customer, efficiency, system, flexible, atm
     IBM ILOG.
By: VeriSign Incorp.     Published Date: Jul 13, 2009
Online visitors are becoming ever so wary about transacting online.  One way to reassure them about transacting on your site is to make sure you have the latest in SSL on your site.  Read this guide to learn about the latest in SSL. Learn more today!
Tags : verisign, trust, seal, trust mark, ssl, extended validation (ev) ssl
     VeriSign Incorp.
By: IBM     Published Date: Jul 10, 2009
Differentiate yourself from the competition with superior services and products. Business process management (BPM) powered by the IBM Smart SOA™ portfolio makes it possible by enabling you to monitor, manage and improve business operations. Constant insight fuels smarter decisions and a more proactive approach to business.
Tags : ibm, ebf, business process management, bpm, ibm smart soa, bep, kpi, websphere
     IBM
By: IBM     Published Date: Jul 10, 2009
There has never been a more important time to uncover process waste, reduce non-value adding activity, and increase productivity. Lean Six Sigma (LSS) produces real results, and when combined with business process management (BPM) and service oriented architecture (SOA) can position a company for growth as the economy begins to improve.
Tags : six sigma, lean, bpm, soa, lss, lean six sigma, service oriented architecture, business process management
     IBM
By: IBM     Published Date: Jul 10, 2009
With the economy in constant fluctuation, this white paper is especially timely. “Enhancing your infrastructure in an uncertain economy to support your SOA business initiatives” defines the challenges facing IT executives, and outlines actions they can take now to cut costs, increase productivity and get more out of existing IT investments.
Tags : soa, ibm, cost cutting, service oriented architecture, roi, return on investment, plug and play, real time data
     IBM
By: IBM     Published Date: Jul 10, 2009
Online social networking is expanding exponentially and making a huge impact on the enterprise. IBM offers cutting-edge technologies and tools to help you develop and deliver Web 2.0 applications that are simple to build, quick to remix and easy to extend.
Tags : ibm, web 2.0, ibm jazz, web application, mashup, rational appscan, security application, collaboration
     IBM
By: SAP     Published Date: Jul 10, 2009
Learn what is driving manufacturers to focus on creating more efficient manufacturing operations and which manufacturers are most successful in achieving these efficiency gains. This Aberdeen paper also highlights specific and actionable recommendations to achieve more efficient manufacturing operations.
Tags : sap, manufacturing, enterprise applications, efficiency, operations, supply chain, it management, mom
     SAP
By: Brick Marketing     Published Date: Jul 10, 2009
Nick Stamoulis of Search Engine Marketing Firm, Brick Marketing discusses some best practices to determine and measure the ROI of an SEO program.
Tags : roi, return on investment, seo, search engine marketing, brick marketing, marketing, sem, search engine optimization (seo)
     Brick Marketing
By: Brick Marketing     Published Date: Jul 10, 2009
Nick Stamoulis of Search Engine Marketing Firm, Brick Marketing discusses several tips of factors to look at when hiring an SEM company.
Tags : seo, search engine marketing, brick marketing, sem, pay per click, ppc, search engine optimization (seo)
     Brick Marketing
By: IBM     Published Date: Jul 09, 2009
This white paper explores requirements engineering and its groundbreaking role in product development and engineering for the industrial segment. It discusses the best practices and benefits of requirements engineering, and how automotive manufacturers can overcome today's quality and cost challenges using those best practices supported by IBM solutions. Learn more today!
Tags : ibm, telelogic, doors, product development, engineering, automotive, rational, oem
     IBM
By: IBM     Published Date: Jul 09, 2009
The product portfolio decisions you make today will determine whether your company is relevant tomorrow. With such a fine line between success and failure, now is the time to make product portfolio decisions based on fact-not guesswork, political agendas, intuition or the opinions of the loudest voice in the room. Learn more today!
Tags : ibm, value driven, product portfolios, rational software, value, portfolio management, customer value, value maximization
     IBM
By: IBM     Published Date: Jul 09, 2009
Value-driven product management is a repeatable process based on industry best practices that uses subjective and objective criteria to deliver successful products. This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products.
Tags : ibm, telelogic, product success, value-driven, product management, assessment, alignment, achievability
     IBM
By: LeapFrog Interactive     Published Date: Jul 09, 2009
For a brand's online destination to be effective, for its marketing message to connect with its audience, it has to be properly constructed. To reach this state, the right blending of interactivity, usability, and design needs to be determined and then achieved. Otherwise, a brand runs the risk of an off target, off-putting interactive experience.
Tags : leapfrog, utilize, interaction, usability, design, marketing, online, strategy
     LeapFrog Interactive
By: LeapFrog Interactive     Published Date: Jul 09, 2009
A wise brand uses many marketing channels to reach its target audience. But a successful one will integrate its multi-channel efforts into one cohesive marketing campaign where all the parts work together to better each other's performance and drive the campaign to success. The following white paper breaks down why integrated marketing should be a strategy that a brand employs and offers some examples of what makes a successful integrated campaign run.
Tags : leapfrog, channel, integration, consumer, marketing, audience, performance, success
     LeapFrog Interactive
By: LeapFrog Interactive     Published Date: Jul 09, 2009
The links below will provide you with access to the latest research and expert recommendations. This information has been customized by industry to best reflect the ways in which you can improve your marketing campaigns by integrating landing pages into your offline marketing activities. Learn more today!
Tags : leapfrog, utilize, online, offline, advertising, integration, marketing, consumer
     LeapFrog Interactive
By: LeapFrog Interactive     Published Date: Jul 09, 2009
A brand's media strategy needs to be built on a solid foundation that is provided by an acute understanding of its target consumer base. Utilizing market research tools like those provided by MRI, comScore, and BuzzMetrics can help a brand build a well-defined understanding of its target audience's likes, dislikes, opinions, interests, and online habits. With this comprehension of its target audience in hand, a brand can then determine the best media strategy to engage for its interactive marketing campaign.
Tags : leapfrog, target, drive, strategy, market, research, market research, data
     LeapFrog Interactive
By: LeapFrog Interactive     Published Date: Jul 09, 2009
Integrated campaigns involving both traditional and digital marketing channels have demanded that brands utilize multiple agencies when executing a marketing campaign. To seamlessly combine all of these independent agencies, brands need to utilize agency summits, meetings that help get all sides to collaborate, cooperate, and create as a single unit rather than act as rival agencies.
Tags : leapfrog, agency, coordination, cooperation, marketing, advertising, campaign, digital
     LeapFrog Interactive
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