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By: Cisco     Published Date: Jan 29, 2009
Traditional purchasing habits and brand loyalties are a thing of the past. They've grown accustomed to shopping and interacting with businesses over the Internet. They want personalized service and satisfying experience. Learn what you can do to keep up with these trends.
Tags : cisco, website enhancements, customer experience, web 2.0, pet scan, rss feed, rich product content, live chat
     Cisco
By: Cisco     Published Date: Jan 29, 2009
The following are 10 tips for using network technology to help your business increase operational efficiency, reduce costs, improve customer satisfaction, and stay ahead of the competition.
Tags : cisco, increasing operational efficiency, boost operational efficiency, mobile employees, smb employees, secure wireless access, outsource it tasks, improve employee retention
     Cisco
By: OneSource     Published Date: Jan 29, 2009
This benchmarking report examines how best-in-class sales organizations incorporate sales intelligence into their sales efforts to produce tangible gains in productivity and revenue generation. By offering practical tips on using sales intelligence and addressing some barriers to sales productivity, readers will gain actionable insights from this informational paper.
Tags : sales intelligence, crm, sfa, leads, pipeline, industry news, trigger events, segmentation
     OneSource
By: Cisco     Published Date: Jan 28, 2009
Whatever the size of your organization, a business-class network is within your reach. By understanding and taking some simple steps, you can implement a network infrastructure that provides your company with significant and substantive benefits. From empowering your employees to greatly improving customer service, networking technology can have a lasting impact on your business.
Tags : cisco, network, routing, operational efficiency, switches, lan, wan, vpn
     Cisco
By: Cisco     Published Date: Jan 28, 2009
A secure network foundation from Cisco enables you to easily and cost-effectively add new users and applications as needed. In turn, this built-in flexibility helps your company stay competitive, react quickly to change, and expand to international markets, among other benefits. Here are some ways in which a secure Cisco network foundation can help you continue to enhance your company's productivity in the future.
Tags : cisco, secure network, wireless data connectivity, cisco smb, cost-effective network, video conferencing, productivity benefits, security
     Cisco
By: Genesys     Published Date: Jan 27, 2009
In this document, Opus Research offers seven ways SIP (Session Initiation Protocol) can revolutionize customer care in your enterprise. More specifically, we evaluate deployments that involve SIP and provide case studies that integrate Genesys SIP the Customer Interaction Manager (CIM), Genesys Voice Platform (GVP), and Business Process Routing from Genesys Telecommunications Laboratories.
Tags : genesys, sip, session initiation protocol, customer integration manager, genesys voice platform, voip, crm
     Genesys
By: LeapFrog Interactive     Published Date: Jan 23, 2009
Demographics alone are no longer sufficient to provide a brand with the kind of information it needs to understand what truly motivates consumer behavior.  To delve deeper into the minds of its target audience, brands need to utilize psychographics. Learn more today!
Tags : leapfrog, industry research, psychographics, psychographic research, consumer behavior, interactive/pr agencies
     LeapFrog Interactive
By: IBM     Published Date: Jan 22, 2009
This white paper demonstrates a service quality management solution from IBM. An end-to-end, integrated approach, the service quality management solution is designed to address the broad range of telecommunications providers’ requirements for managing both service quality and the customer experience.
Tags : service quality management solution, ibm, telecomunications, service quality, customer experience
     IBM
By: IBM     Published Date: Jan 22, 2009
This white paper explains the IBM Tivoli® Netcool® customer experience management solution which offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers.
Tags : ibm, tivoli netcool, enterprise customers
     IBM
By: Vision Solutions     Published Date: Jan 22, 2009
This white paper explores how the power of an information availability solution can unlock the latent potential of your IT environment and deliver new value for your organization. It includes an Action Worksheet to use in discussions with your IT executives.
Tags : vision solutions, data protection, information availability, banking industry, crm
     Vision Solutions
By: F5 Networks Inc     Published Date: Jan 22, 2009
Microsoft® Exchange® Server is the undisputed industry leader in corporate messaging. With the release of Microsoft Exchange Server 2007, not only does Exchange continue to provide rich, effi cient access to e-mail, calendars, attachments, contacts, and more, but Exchange Server 2007 adds some exciting infrastructure and performance improvements as well. F5’s comprehensive Application Ready infrastructure for Exchange Server 2007 allows organizations to easily provide additional performance, security and availability, to ensure maximum ROI with the minimum amount of work.
Tags : microsoft exchange 2007, application ready network guide, microsoft exchange server, corporate messaging, roi, infrastructure optimization, application security
     F5 Networks Inc
By: F5 Networks Inc     Published Date: Jan 22, 2009
F5 is a worldwide Oracle Certified Partner, a proud member of Oracle Partner Network (OPN), and works closely with Oracle on the development and refinement of their Maximum Availability Architecture (MAA). Oracle E-Business Suite is a fully integrated, comprehensive suite of business applications for the enterprise. In fact, Oracle is one of F5’s largest customers, providing application delivery networking to Oracle.com, and all of their internal and external enterprise applications for Oracle employees worldwide.
Tags : oracle, internet-enabled enterprise, application ready network guide, oracle e-business suite, business applications, external enterprise applications, internal enterprise applications
     F5 Networks Inc
By: F5 Networks Inc     Published Date: Jan 22, 2009
This white paper is focused on the design and architecture of an OCS 2007 environment in an HP BladeSystem infrastructure. The document outlines a building block approach to deploying OCS on the HP BladeSystem and focuses on how the design decisions around levels of availability, scalability, and the OCS 2007 feature set impact the hardware that is deployed and the version of OCS that is used. The white paper also covers a brief overview of the Microsoft Unified Communications framework including Microsoft Exchange Server 2007 and Office Communications Server 2007 and an overview of the HP BladeSystem architecture and how the HP BladeSystem can help lower the total cost of ownership (TCO).
Tags : hp bladesystem, ocs, voip, storage
     F5 Networks Inc
By: F5 Networks Inc     Published Date: Jan 22, 2009
The pervasiveness of load balancing technology does not mean it is universally understood, nor is it typically discussed other than from a basic, network-centric viewpoint. This White Paper thoroughly explains load balancing and strips away some of the mystery and magic from basic load balancing practices.
Tags : load balancing technology, load balancing
     F5 Networks Inc
By: Art Technology Group, Inc     Published Date: Jan 22, 2009
Forrester examined multiple Click to Call deployments in order to quantify ROI, determine conversion rates and understand the impact on customer experience across channels.  Read the analyst perspective and see how eStara Click to Call can change your business.
Tags : estara, click to call, financial services, retail industries, roi, voip
     Art Technology Group, Inc
By: Art Technology Group, Inc     Published Date: Jan 22, 2009
Forrester Research identified click to call technology as one of the "Twelve Technologies That Will Transform Online Retail". Online buyers seek to move between phone and Internet channels in a single unbroken session, merging the best of both worlds: the immediacy and human touch of the phone, with the ease and convenience of the Internet.  Read More.
Tags : estara, click to call, online retail, online transactions, e-commerce, e-commerce solutions
     Art Technology Group, Inc
By: Dell Storage     Published Date: Jan 16, 2009
With the advent of iSCSI as the standard for networked storage, businesses can leverage existing skills and network infrastructure to create Ethernet-based SANs that deliver the performance of Fibre Channel—but at a fraction of the cost. iSCSI enables block-level data to be transported between a server and a storage device over an IP network. An iSCSI initiator is hardware or software that runs on a host and initiates I/O to an iSCSI target, which is a storage device (usually, a logical volume) that responds to read/write requests.
Tags : dell, iscsi, networked storage, initiator implementations, block-level data, fibre channel, storage
     Dell Storage
By: Dell Storage     Published Date: Jan 16, 2009
System reliability is a vital component in Storage Area Network (SAN) design that keeps your production environment operating and avoids data loss and downtime. But since SANs are built using both mechanical and electronic parts, component failures due to usage, environmental factors, or manufacturing defects are not uncommon. Even in completely redundant systems, controllers can fail, fans can stop operating, power supplies can burn out, and disk drives can degrade or fail.
Tags : dell, san, storage area networks, component failures, data loss, reliable san, building san, raid
     Dell Storage
By: Dell Windows Server     Published Date: Jan 16, 2009
Microsoft Windows Deployment Services (WDS) provides an accessible, flexible way to perform mass deployments of current and legacy Windows operating systems. Using customized answer files and taking advantage scripting and other tools with WDS can help dramatically reduce the time to perform highly configured mass deployments with minimal infrastructure impact.
Tags : dell, microsoft windows deployment services, windows operating systems, wds, os deployment, windows server
     Dell Windows Server
By: Dell Windows Server     Published Date: Jan 16, 2009
Upgrading Dell PowerEdge™ servers to the Windows Server 2008 OS also typically requires selecting, installing, and troubleshooting device drivers. Using tested and validated drivers and following best practices can help administrators ensure optimal performance in their environments.
Tags : dell, microsoft windows server 2008, poweredge servers, dell poweredge, troubleshooting device drivers, driver installations
     Dell Windows Server
By: Dell Windows Server     Published Date: Jan 16, 2009
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Tags : dell, migrating dell poweredge, microsoft windows server 2008
     Dell Windows Server
By: Dell Windows Server     Published Date: Jan 16, 2009
Find out how can you reduce the risks (and anxiety) when upgrading your IT infrastructure to WS08 from two experts: Ray Weinstein, acting director on Windows Practice and Burk Buechler, Product Manager for Windows Server 2008 consulting services at Dell.
Tags : dell, data center, windows server 2008, microsoft longhorn
     Dell Windows Server
By: Dell Windows Server     Published Date: Jan 16, 2009
Hear from the actual engineer who has been working for two years on how to simplify migration, so you can start getting the benefits of WS08 sooner and with less hassle.
Tags : dell, data center, microsoft longhorn migration, windows server 2008, windows migration
     Dell Windows Server
By: Neolane, Inc.     Published Date: Jan 15, 2009
Today, many organizations struggle to optimize online and offline marketing campaigns across an ever growing number of new marketing channels. CMOs are increasingly accountable for demonstrating Return on Marketing Investments (ROMI) across channels and initiatives. Despite an abundance of campaign management technologies (enterprise marketing management, lead management, CRM, marketing automation, email marketing and a variety of point solutions) marketing departments still struggle with campaign performance, campaign workflow, and campaign management; particularly across multiple marketing channels.
Tags : neolane, aberdeen group, best-in-class, romi, multichannel marketing, cross-channel marketing, cost per lead, customer satisfaction
     Neolane, Inc.
By: Mimosa Systems     Published Date: Jan 14, 2009
This paper describes how Cost and Breakeven Analysis of Email Discovery Using Mimosa NearPoint Email Archiving with eDiscovery Option. This customer is one of the largest manufacturers and marketers of healthcare supplements in North America with corporate headquarters in California. The company wanted to solve two related problems: eDiscovery risk and cost and PST propagation.
Tags : mimosa systems, ediscovery option, ediscovery risk, pst propogation, mimosa nearpoint, storage
     Mimosa Systems
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