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By: Zilliant     Published Date: Jun 21, 2019
Driving Profitable Growth with Actionable Intelligence and AI webinar
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     Zilliant
By: Gigamon     Published Date: Jun 21, 2019
Accelerate your digital transformation journey by giving teams and tools the application visibility needed to monitor and secure modern digital applications. Download this whitepaper to learn how you can Isolate and extract application and component traffic across multiple tiers for monitoring, Provide application metadata to analytics tools, enabling faster detection of customer experience, application performance and security-related issues and send only relevant traffic to the appropriate tools to reduce load and increase effectiveness.
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     Gigamon
By: Group M_IBM Q3'19     Published Date: Jun 21, 2019
The Handbook for all of your lightweight integration needs. In this book you will learn: - The impact of digital transformation on integration - Exploring agile integration architecture in detail -Moving forward with an agile integration architecture
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     Group M_IBM Q3'19
By: Darktrace     Published Date: Jun 21, 2019
Trek is one of the world’s largest bicycle companies, producing more bikes in the United States each year than any other company. As a leading manufacturer of high-quality bicycle components and technologies, Trek considers the protection of its intellectual property and designs of paramount importance.
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     Darktrace
By: Darktrace     Published Date: Jun 21, 2019
Cyber security is today an unavoidable concern for law firms and the legal sector at large, which oversees disproportionately large volumes of sensitive data and which is therefore an attractive target for sophisticated threat actors. From confidential information about mergers and acquisitions to disclosures made under attorney-client privilege, today’s law firms are inundated with data that would be disastrous if leaked, both for the results of individual cases and for these firm’s long-term reputations. Indeed, this reputational damage diminishes the very trust upon which the legal profession is predicated, jeopardizing client relationships and hindering customer acquisition. Legal organizations lose 5% of their clients following a data breach, while significant or high-profile breaches can even prompt a firm’s eventual collapse, as was the case for Mossack Fonseca in the infamous Panama Papers breach. In today’s increasingly digital business world, even the most private legal docum
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     Darktrace
By: Darktrace     Published Date: Jun 21, 2019
With the safeguarding of intellectual property at the heart of its business model, the media and entertainment sector has learned through experience the necessity of fortifying its cyber defenses. Devastating breaches of industry giants such as Sony, Netflix, and HBO have shown that even the sector’s leading companies cannot defend against cyber threats without a fundamental shift in their security practices.
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     Darktrace
By: Darktrace     Published Date: Jun 21, 2019
"The ability to see and take action is key, which is why we are so excited about the Antigena capability that Darktrace has." Hear from James Bynoe, Head of Cyber & Information Security from eBay Classified, on how Darktrace's AI for cyber can raise the bar and help small teams' performance "by having artificial intelligence as a component of your overall program".
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     Darktrace
By: Darktrace     Published Date: Jun 21, 2019
Cyber-attacks targeting technology and telecommunications firms represent the most significant threat to their sensitive customer data and invaluable intellectual property. When successful, such attacks cost these firms dearly, not only in terms of immediate loss of revenue but also in the form of subsequent reputational damage. Technology firms that provide digital services or house vast quantities of user information are particularly at risk, as demonstrated in the Uber breach that exposed the personal information of more than 25 million users. Regulations around personal data, such as GDPR, increasingly require technology firms to adopt a robust cyber defense strategy that can detect cyber-threats at an early stage. Cyber-attacks aimed at technology firms with lucrative IP have also become a fact of life in the Information Age. Often perpetrated by nation-state actors with advanced capabilities, these attacks are now remarkably subtle and stealthy, with some of the latest examples b
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     Darktrace
By: HP Inc.     Published Date: Jun 20, 2019
Today’s IT departments face a unique set of challenges. On one hand, they have evolved from helpdesk support teams to key business enablers and must maintain increasingly complex IT landscapes while combatting significantly larger cyber security threats. On the other hand, they have to manage constant change with fewer resources and static, or minimally-increasing, budgets. As a result, many are looking to reduce costs while increasing efficiency and productivity. Some, in fact, are looking to Device as a Service, or DaaS. If you're looking for more reasons to convince your CFOs that DaaS is a smart move, download the whitepaper to explore five big benefits of deploying a best-in-class DaaS solution.
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     HP Inc.
By: HP Inc.     Published Date: Jun 20, 2019
Four billion people now generate four quintillion bytes of data every day - and with the number of IoT devices set to increase to three times the global population by 2022 - volumes will only continue to rise. The challenge is processing the data. This is why machine learning, deep learning and all the other developing forms of AI must deliver the analytics toolset businesses need to compete.
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     HP Inc.
By: HP Inc.     Published Date: Jun 20, 2019
DaaS interactive interview: Why HP implemented its own Device as a Service solution
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     HP Inc.
By: Zscaler     Published Date: Jun 20, 2019
Les règles du jeu ont évolué : les applications migrent désormais vers le cloud, et les utilisateurs y accèdent de n’importe où, sans plus passer par le réseau de l’entreprise. Il est donc indispensable de repenser l’aspect sécurité de votre architecture. Découvrez avec ce livre blanc comment protéger vos actifs stratégiques avec les fonctionnalités Zscaler Data Protection et Cloud DLP.
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     Zscaler
By: Zscaler     Published Date: Jun 20, 2019
Office 365 n’est pas une application SaaS comme les autres. Sa voracité en matière de bande passante et sa sensibilité aux temps de latence représentent un véritable challenge pour les réseaux traditionnels. Pourquoi ? Car les réseaux en étoiles ne permettent pas d’offrir une performance utilisateur digne de ce nom, tout en augmentant significativement les coûts d’implémentation. Office 365 peut transformer votre activité, à condition que votre réseau soit adapté à son utilisation. Découvrez dans ce guide comment les solutions Zscaler, recommandées par Microsoft, peuvent vous aider dans votre migration vers Office 365.
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     Zscaler
By: Zscaler     Published Date: Jun 20, 2019
Las reglas han evolucionado: las aplicaciones migran ahora hacia el cloud, y los usuarios acceden a ellas desde cualquier lugar, sin conectarse más a la red corporativa. Parece entonces esencial reconsiderar el aspecto seguridad de su arquitectura. Descubren con ese libro blanco como proteger sus activos estratégicos con las funcionalidades Zscaler Data Protection y Cloud DLP.
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     Zscaler
By: Zscaler     Published Date: Jun 20, 2019
Office 365 no es una aplicación SaaS igual a las que conocíamos hasta ahora. Su voracidad en cuanto a la banda ancha y su sensibilidad a la latencia representan un verdadero desafío para las redes tradicionales. ¿Y eso por qué? Porque el modelo de red en estrella no permite ofrecer la experiencia usuario necesaria, además de aumentar significativamente los costes de implementación. Office 365 puede transformar la actividad de su empresa, pero solamente con una red adaptada a su uso. Descubren en esa guía como las soluciones Zscaler, recomendadas por Microsoft, pueden ayudarles en su migración hacia Office 365.
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     Zscaler
By: Rackspace     Published Date: Jun 20, 2019
In order to provide next-level digital experiences, you need to balance the modernisation of existing applications with the adoption of new ones. And a key factor in your ability to deliver these modern technologies and approaches is choosing the right foundation for your digital platforms. To help you choose the right platform for delivering more impactful customer experiences, our white paper, Modernise the Customer Experience with Your Apps: Delighting Customers Starts with the Right Cloud Foundation, covers the following topics: • Defining goals and requirements to ensure your modernisation efforts truly make an impact on the customer experience • Determining the right mix of infrastructure technologies to underpin the application ecosystem that powers your customer experience • Assessing application readiness to understand which workloads are best suited for public, private, and/or hybrid cloud.
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     Rackspace
By: HERE Technologies     Published Date: Jun 20, 2019
Driver recruitment and retention are proving to be major problems for the trucking industry. The truck driver shortage is worse than ever. While there isn’t a single root cause, a combination of factors is causing truck drivers and fleet owners alike, to look within the industry to make a change. Truck driver turnover is at an all-time high. At the end of 2018, turnover rates for large truckload carriers was a staggering 87% and for smaller carriers it was 72%. This leaves fleet owners and trucking companies trapped in constant recruitment mode. This eBook empowers fleet owners with effective strategies to improve recruitment and retention within their fleets. Download your free eBook to discover: Effective ways to offer benefits, incentives and competitive pay Strategies to increase truck driver safety with technology How to attract two of the largest groups in the US labor force
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     HERE Technologies
By: ExpertVoice     Published Date: Jun 20, 2019
Are we in the midst of a retail apocalypse? In spite of doomsday headlines, brands that focus on the customer experience continue to succeed. A good retail experience can be as complicated as incorporating innovative technology like 3D printing to create a clothing item on-demand, or as simple as focusing on the store employees. Unfortunately, a lot of brands and retailers overlook the latter. In fact, only 35% of retail employees feel as though training is effective. That’s a scary number, because without a well-trained retail sales force, consumers are left to their own devices.
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     ExpertVoice
By: Google - SAP     Published Date: Jun 20, 2019
In today’s competitive world, customers have more choices than ever before, they have less patience in meeting their needs and they are eager to share their experiences -whether good or bad. With SAP Customer Experience service solutions, organizations can give their customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey. In a 2017 Total Economic Impact study, Forrester Consulting found that a composite organization, a B2B company with 10,000 employees and 100,000 calls per month, realizes the following benefits when they invest in SAP Hybris Cloud for Customer, now part of the SAP Service Cloud: ? 363% ROI ? Increased service and field representative efficiency by 40% ? Raised income from upsell by 19% ? Reduced call center operational costs by 42% Want more details? Download the Forrester study commissioned by SAP. The Total Economic Impact of SAP Hybris Cloud for Customer (now part of SAP Service Clou
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     Google - SAP
By: Google - SAP     Published Date: Jun 20, 2019
Maximize go-to-market initiatives with SAP To succeed in today’s hypercompetitive environment, consumer products companies need greater speed and agility. See how SAP C/4HANA solutions can help you synchronize activities across your modern trade and direct-to-consumer efforts – and ultimately bring you closer to your consumers. Grow your brand and your market share with an intelligent strategy. The Crossover Effect: Positioning Consumer Products Companies for Growth Learn how SAP empowers consumer products companies to improve customer experience and leverage new types of data, digital capabilities, and success measures to drive growth. ? Join the Direct-to-Consumer Revolution Learn about how SAP Customer Experience solutions enable consumer products companies to get closer to the consumer than ever before. ? Henkel Drives Sales Innovation with SAP Trade Management Martin Reinicke of Henkel Beauty Care shares how the SAP Trade Management solution helps the company adapt to rapid m
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     Google - SAP
By: Qatar Financial Centre     Published Date: Jun 20, 2019
In terms of growth and profitability, Qatar is set to go from strength to strength with the government’s US$200 billion investment programme underlining their commitment to developing infrastructure, which is in line with the Qatar National Vision 2030 objectives for economic, human, social and environmental development. Part of Qatar’s 30-year vision is to attract foreign investment and an international talent pool, and businesses can take advantage of a compelling tax environment. Plus, they maintain 100% ownership of their business. Top all this off with a high standard of living in a multicultural environment with recognised academic opportunities, including full sponsorship for free study and an infrastructure that supports businesses to succeed. It’s easy to see why Qatar businesses has firmly put itself on the map as a leading financial centre where business go to grow within a diverse nation that is home to over 85 different nationalities.
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     Qatar Financial Centre
By: Qatar Financial Centre     Published Date: Jun 20, 2019
Qatar offers a thriving, state-of-the-art environment for organisations looking to capitalise on all the MENA region has to offer and expand their business in Qatar and beyond. The QFC is there every step of the way, helping with easy setup, access to experts from around the world and an unmatched taxation, legal and regulatory environment. The QFC also plays a key role in attracting foreign investment by providing a first-class legal system based on English common law, and a competitive location to grow revenue with one of the most compelling tax environments in the world.
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     Qatar Financial Centre
By: Genesys     Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction. Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically: Evaluates historical and real-time data to make predictions; Makes the best customer-agent match to drive desired outcomes; Keeps agents engaged and reduces handle times.
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     Genesys
By: Genesys     Published Date: Jun 19, 2019
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. You’ll learn: Three success strategies that Genesys CX Heroes use Skills every agent should have Key training tips Benchmarking strategies to measure customer service and customer experience
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     Genesys
By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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     Genesys
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