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By: Genesys     Published Date: Jun 19, 2019
Success is defined by the quality of your customer relationships. Outdated infrastructure hinders your ability to deliver consistent service across all channels and touchpoints. With rising customer and business demands, you might not have time to wait and see what long-term options a vendor will offer, and when. Proven, market-leading customer experience solutions let you optimize customer engagement across existing channels. And with a partner who’s focused on both innovation and your success, you can future-proof your business as it evolves. Read this executive brief to learn how to incorporate an open, stable and proven customer experience platform—and provider. Discover the advantages of a proven prescriptive migration methodology that will guide your successful customer experience transformation, including: Establishing a solid foundation for customer engagement channels and touchpoints as they emerge Extending omnichannel engagement across departments and processes outside of
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     Genesys
By: Genesys     Published Date: Jun 19, 2019
Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced technology to deliver truly connected, omnichannel customer experiences. By migrating to a best-in-class customer experience platform, they’ve been able to: Meet critical business timelines with a cloud-based transition Address industry-specific regulatory requirements Reduce maintenance and operational costs Optimize employees Accelerate time-to-value and ROI Improve Net Promoter Score, customer satisfaction, call resolution Learn the four steps to plan and execute a successful, seamless migration and customer experience transformation.
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     Genesys
By: Red Hat     Published Date: Jun 19, 2019
Technology has fundamentally changed the way we live. Access to data and information anytime, anywhere is no longer a luxury—it is a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver higher-quality applications more often, enabling companies to stay relevant and seize digital business opportunities. Cloud-native is an approach to building applications that takes advantage of cloud computing models and DevOps principles to make the delivery of new features and services faster and more flexible. With a cloud-native strategy, organizations can begin the culture, process, and technology changes needed to meet new demands and become an IT organization that can deliver business innovation faster. The following checklist will assess your needs and possible business impacts to help you choose a cloud-native platform that benefits the business, developers, and IT operations team.
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     Red Hat
By: Red Hat     Published Date: Jun 19, 2019
Agile integration — combining integration technologies, Agile delivery techniques, and cloud-native platforms to improve speed and security of software delivery — is a critical foundation for successful digital transformation. The pace of digital innovation and disruption continues to accelerate, driving the need for faster change to business models, processes, and applications. Firms that can quickly reconfigure and reconnect old and new applications have the advantage, and those with slow integration processes are at serious risk of losing customers. An Agile combination of integration and custom development is needed to meet the customer’s expectations and avoid losing market share to competitors that do put the customer first.1 For this study, we assessed the differences between successful and less successful Agile integration and app delivery strategies, why some firms can change their business faster, and what makes one integration strategy better than another. In March 2018, Re
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     Red Hat
By: Red Hat     Published Date: Jun 19, 2019
Business success is increasingly based on your ability to react to change. As new disruptive players enter markets and technology upends what consumers expect, organizations increasingly need to change plans in much shorter cycles than ever before. Modern software architectures and processes can make organizations more effective at dealing with this change and emerging as winners in their markets. A new architectural framework called agile integration brings together three important architectural capabilities: containers, distributed integration, and application programming interfaces (APIs). This framework addresses how these key capabilities promote agility and power new processes within your organization to create competitive advantage. Industries like travel and hospitality have been transformed by new ways of doing business—new services are now offered, and consumers interact with services differently. This trend of disruptive change is extending across other major industries—from
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     Red Hat
By: Cisco and NVIDIA Corporation     Published Date: Jun 13, 2019
Organizations are digitally transforming to take advantage of new ways of working. Download this infographic to learn how.
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     Cisco and NVIDIA Corporation
By: AWS     Published Date: Jun 11, 2019
Some organizations are reluctant to migrate to the cloud because they believe they will be forced to learn new skills, start using new tools, and adopt new processes. However, by deploying VMware Cloud on AWS, your organization can continue to leverage existing, familiar VMware investments. This on-demand service delivers a powerful hybrid cloud solution, combining an industry leader in virtualization, VMware, with the largest cloud provider, Amazon Web Services (AWS). One of the first solution providers to achieve the VMware Solution Competency and a participant in the AWS Partner Initiative for VMware Cloud on AWS, RoundTower is uniquely qualified to help your organization adopt and optimize VMware Cloud on AWS. Watch this webinar to see how they can extend your on-premises data center to AWS, enabling you to gain increased flexibility, a rapidly scalable environment, and faster time to innovation. Download our webinar to learn How to take advantage of flexible consumption models t
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     AWS
By: List Sotheby's International Realty, Singapore     Published Date: Jun 11, 2019
The former Keppel Harbour was transformed into the vibrant marina-waterfront living precinct that it is today. To date, the Keppel Bay waterfront is lined by three iconic residential developments – Caribbean At Keppel Bay, Reflections At Keppel Bay and Corals At Keppel Bay – with a total of 2,464 apartments. As the Keppel Bay precinct matures over the years, the marina-waterfront housing lifestyle has taken roots and offers an attractive living concept to prospective buyers. Being situated on the mainland, Keppel Bay also have the advantage of being closer to amenities and have better accessibility and connectivity. Following the announced extension of the CCL to include three more stations (Keppel, Cantonment and Prince Edward) to close the circle, Keppel Bay will be directly connected to Marina Bay in the Downtown Core. When these stations are in operation by 2025, travel time between Keppel Bay and the CBD will be reduced by one-third of the current travel time.
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     List Sotheby's International Realty, Singapore
By: KPMG     Published Date: Jun 10, 2019
GDPR has prompted banks to re-evaluate their data protection policies. Going beyond pure compliance can help establish consumer trust as a point of differentiation. Read this report to find out: • the ethical challenges and risks arising from the use of customer data • how to start embedding principles for ethical data handling in your organisation • the competitive advantages that come from getting data ethics right.
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     KPMG
By: Schneider Electric     Published Date: Jun 07, 2019
New digital technology now makes it feasible to integrate process control and SIF within a common automation infrastructure. While this can provide productivity and asset management benefits, if not done correctly, it can also compromise the safety and security of an industrial operation. Cybersecurity and sabotage vulnerability further accentuate the need for securing the safety instrumented system (SIS). Certainly, a common platform approach using similar hardware and software dedicated for control and safety functions, respectively, can provide the potential for cost savings. However, it is widely acknowledged that utilizing separate, independent, and diverse hardware/software for safety and control is the optimal way to protect against potentially catastrophic common cause and systematic design and application errors. Different vendors offer varied degrees of integration and solutions. The question is: how to provide an integrated control and safety solution with advanced functionality and productivity without compromising safety and security? And, where do users draw the line? A third-party (e.g., TÜV) certification of the hardware/software systems to IEC 61508 specifications carries significant advantages, but should this be the only criterion? How does a third-party certificate extend to the plant’s overall assignment of risk reduction credits for all independent protection layers (IPL)? Control system embedded safety logic solvers may actually increase the SIL requirements of the SIF if no credit is allowed for the distributed control system (DCS) as an IPL. Download the white paper to learn more.
Tags : smart control, empowered operators, optimized assets, future of automation, reliability, safety, cybersecurity, operational profitability
     Schneider Electric
By: Forcepoint     Published Date: Jun 06, 2019
Traditional security infrastructures can't keep up with the growing complexity of today's distributed networks. To power true digital transformation via the cloud, you need to integrate connectivity and security in a way that allows for higher productivity, reduced costs, and easier compliance. Download our eBook to learn about a better approach to cloud security, including how to augment or replace expensive MPLS, the types of security needed for holistic protection, and the advantages of an integrated solution instead of a patchwork of point products.
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     Forcepoint
By: Forcepoint     Published Date: Jun 06, 2019
Cost, speed, and reliability are all important to consider when designing a network, but balancing all three is no easy task. As your organization expands, you need a resilient, fast, and secure network—especially in large, distributed environments. And it needs to be affordable. This is where a software-defined WAN (SD-WAN) comes to the rescue. And deploying it today can provide a quantifiable competitive advantage. Gartner estimates SD-WAN has less than 5% market share today, but predicts 25% of users will manage their WAN through software within two years. "Secure Enterprise SD-WAN for Dummies" guides you step-by-step how to manage and secure digital networks with SD-WAN, with instructions even the most novice networking professional can understand. Read “Secure Enterprise SD-WAN for Dummies” and gain a competitive edge today!
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     Forcepoint
By: Forcepoint     Published Date: Jun 06, 2019
Five false assumptions about SD-WAN By now, almost everyone knows something about software-defined-wide-area networking (SD-WAN). SD-WAN is getting a lot of buzz over its MPLS counterpart, but every innovation in tech comes with certain misconceptions—it’s just part of the territory. Can SD-WAN take the place of internet? SD-WAN doesn’t require on-premises hardware, right? Outside of cost, is it really better than MPLS? Read “Secure Enterprise SD-WAN Myths” for answers to these questions and more, clarity around SD-WAN’s advantages and limitations, and how Forcepoint can help you implement secure SD-WAN for your distributed enterprise. And yes—SD-WAN really is better than MPLS.
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     Forcepoint
By: KPMG     Published Date: Jun 06, 2019
HR’s most confident leaders are using data, predictive insights and AI to transform HR into a new value driver. Discover what it takes to become an HR transformation trailblazer. Read this report to discover: • how trailblazers are exploiting uncertainty to drive new competitive advantage • which technologies HR leaders are investing in • what it means to integrate human and digital labour in a collaborative workplace • six priorities for forward-looking HR leaders.
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     KPMG
By: KPMG     Published Date: Jun 06, 2019
As organisations transform to be become customer-centric, connected enterprises, the IT operating model needs to transform too. Find out the advantage of a market-speed model. Read this briefing to discover: • what the key elements of a market-speed organisation are • how to design a new market-speed IT operating model • six priority actions to prepare the IT function for the shift.
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     KPMG
By: KPMG     Published Date: Jun 06, 2019
Leading companies are focused on increasing customer satisfaction and retention by taking an organisation-wide, customer-centric approach. Find out about the critical role HR has to play in elevating the customer experience. Read this report to discover: • how HR can influence the customer agenda • how to take advantage of AI and D&A to recruit the right people • what skills customer service employees will need as a result of automation • how to win senior buy-in for new HR policies and approaches • seven action steps for building a customer-centric culture.
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     KPMG
By: KPMG     Published Date: Jun 06, 2019
Disruptive technologies are transforming our world. The challenge is to make sense of them in a way that delivers competitive advantage and a superior customer experience. Read this report to discover: • the four key characteristics of organisations doing this successfully • the ‘Six Pillars’ framework for customer experience excellence • real-world insights from global CX leaders • insights into the state of CX in 14 different countries.
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     KPMG
By: VMware     Published Date: Jun 04, 2019
How can a software-defined data center help your company gain a bigger competitive advantage? To help your business stay competitive, your IT organization needs a modern data center that can provide the agility, security, and scalability required to drive innovation and growth in the digital era. Get suggestions and tips for modernizing your data center in this For Dummies guide.
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     VMware
By: Oracle     Published Date: Jun 04, 2019
Finance leaders believe data management is a burden on businesses. Yet less than half of organisations have a data management strategy in place. But data management strategies positively impact security across all lines of business. Poor data management practices inevitably lead to poor outcomes, with bad decisions based on bad data. Data must also be protected, with weak practices leading to cyber breaches. And the reputational damage to an organisation’s brand cannot be underestimated. However, when managed well, data offers a competitive advantage. In the past, data was typically informed historical reporting, with internal needs and compliance taking priority. There is a new data paradigm. Data is the new currency in the digital age.
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     Oracle
By: LogMeIn     Published Date: Jun 04, 2019
Assess The State Of Your Business And Drive Measurable Improvements
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     LogMeIn
By: HERE Technologies     Published Date: May 31, 2019
Rich, real-time location intelligence is shaping the future of the third-party logistics (3PL) industry, powering some of the most innovative new technologies behind the smartest, most efficient and environmentally sustainable 3PLs in the industry. Rapid growth in the industry over the next five years will see competition driving further technology and location intelligence innovation. This eBook predicts five ways in which this will result in smarter work patterns and new business-critical technologies. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes), HERE can help 3PL companies develop key competitive advantages.
Tags : industry, solutions, tracking data, technologies, predictions, customer, automation, logistics
     HERE Technologies
By: Kestra Financial     Published Date: May 30, 2019
ndependent advisors make up one of the fastest growing segments in the financial services industry. If you’re curious about breaking free, you may want to consider these advantages that independent advisors can offer their clients
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     Kestra Financial
By: Shell     Published Date: May 28, 2019
When energy use is reviewed at a national or international level we realize that about 35% of the western world’s total energy and carbon dioxide (CO2) footprint is linked to transport and a large fraction of that with freight movement. Collectively, cars and trucks account for nearly one-fifth of all U.S. emissions, emitting around 24 pounds of CO2 and other global-warming gases for every gallon of gas1. So, if we are to reduce energy usage and abate CO2 emissions and deliver cost savings, it is essential that a lot of attention is paid to commercial transport. Priorities for Increasing Fuel Economy explores these challenges and provides the essential information you need to help you achieve competitive advantage across your commercial fleet operations.
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     Shell
By: Group M_IBM Q2'19     Published Date: May 28, 2019
However, big data and analytics solutions can have shortcomings. Proprietary and best-of-breed approaches can require valuable time and resources to build, integrate and maintain — while outsourcing data analytics can constrain reporting frequency and timeliness. In a world where operational efficiency and fast, reliable information is paramount, these limitations can put payers at a competitive disadvantage.
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     Group M_IBM Q2'19
By: Rackspace     Published Date: May 28, 2019
IT transformation is more than a one-time migration of applications to the cloud, because the cloud isn’t a destination in itself. Successful migration is the start of an ongoing process of evolving your applications to take advantage of new native capabilities, as they become available on your chosen cloud platform. This e-book illustrates the iterative process of cloud adoption by following the IT transformation journey of a fictitious company, Mercurial Footwear, in its adoption of Microsoft Azure Infrastructure-as-a-Service (IaaS). The various stages of this transformation — from a simple lift-and-shift to the cloud to leveraging cutting-edge technologies like containers and serverless computing — are typical of the process that Rackspace helps its customers to navigate through. With step-by-step explanations, the e-book will provide you with insights into the way cloud architecture evolves, to help you to better take advantage of the Platform-as-a-Service (PaaS) features most re
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     Rackspace
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